Collections

Canned Meats and Seafoods

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Noodles and Pasta

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Snack Foods

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Coffee and Tea

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Carbonated Drinks

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Frequently Asked Questions (FAQs)

Is there a Delivery Fee?

For orders above PHP 1,000, the delivery fee is FREE. Anything below PHP 1,000 is subject to a fixed delivery fee.

The delivery fee will automatically reflect on your summary of orders during checkout.

When can I expect to Receive my Orders?

All Orders are arranged for Same-day or Next-day delivery based on your order time and location within Metro Manila.

How can I Track the Delivery of my Order?

For now, we don't have an automated tracking system for your orders.

We shall notify you via email once your items are dispatched out of our hub.

Additionally, the Courier/ 3rd Party Logistics (3PL) Partner will be notifying you via SMS or call once they are on their way to your delivery address.

Do you deliver Outside Metro Manila?

Our serviceable areas are within Metro Manila only.

Can I Cancel my Order Anytime?

We cannot guarantee the cancellation once our order fulfillment process has started.

Based on The Philippine Internet Transactions Act (ITA), cancellation of orders is not allowed once your order fulfillment is processed by the merchant already.

If you need to cancel your order after Checkout, please contact our Customer Service via Email or Chat on Facebook and Instagram.

What if Wrong or Damaged Items were delivered to me?

We have a Same-Day Return Policy wherein you may request a return within the same day of receiving your items. Check your ordered items upon delivery and contact us immediately if they are wrong or damaged.

If Wrong items were delivered, you will get a Replacement while if Damaged items, you will get a Refund. 

To request for a replacement or refund of your items, send us a message with the Subject: [Wrong/ Damaged] Items Delivered - [Invoice Number] via the Contact Us Form or customerservice@freshgrocer.com.ph. Attach the photos of the items and/ or videos of the unboxing of our package to verify the condition of the items as you have received them with the sales invoice as proof of purchase from us to be reviewed and investigated for any Tampering of our Package and Products by our Logistics, Operations and Legal.

If proven that the liability is with FreshGrocer and/ or with our Courier/ 3rd Party Logistics (3PL) partners, automatically, we shall accept your Return Request and you will be receiving a notice of our Same-day or Next-day Delivery for the Replacement or you’ll get your payment back excluding Government Taxes, Delivery Fees, Other Costs deemed unrecoverable via GCash or MAYA for your Refund.